{ "id": "telco-customer-churn-ibm", "name": "Telco Customer Churn (IBM Dataset)", "title": "Telco Customer Churn (IBM Dataset)", "description": "7,043 telecom customers with demographics, account information, and service subscriptions, labelled by whether they churned. A standard benchmark for churn prediction.", "category": "geography", "source": "https://github.com/plotly/datasets", "source_url": "https://github.com/plotly/datasets", "updated": "2026-04", "record_count": 7043, "columns": [ { "key": "customerID", "label": "CustomerID", "type": "string" }, { "key": "gender", "label": "Gender", "type": "string" }, { "key": "SeniorCitizen", "label": "SeniorCitizen", "type": "number" }, { "key": "Partner", "label": "Partner", "type": "string" }, { "key": "Dependents", "label": "Dependents", "type": "string" }, { "key": "tenure", "label": "Tenure", "type": "number" }, { "key": "PhoneService", "label": "PhoneService", "type": "string" }, { "key": "MultipleLines", "label": "MultipleLines", "type": "string" }, { "key": "InternetService", "label": "InternetService", "type": "string" }, { "key": "OnlineSecurity", "label": "OnlineSecurity", "type": "string" }, { "key": "OnlineBackup", "label": "OnlineBackup", "type": "string" }, { "key": "DeviceProtection", "label": "DeviceProtection", "type": "string" }, { "key": "TechSupport", "label": "TechSupport", "type": "string" }, { "key": "StreamingTV", "label": "StreamingTV", "type": "string" }, { "key": "StreamingMovies", "label": "StreamingMovies", "type": "string" }, { "key": "Contract", "label": "Contract", "type": "string" }, { "key": "PaperlessBilling", "label": "PaperlessBilling", "type": "string" }, { "key": "PaymentMethod", "label": "PaymentMethod", "type": "string" }, { "key": "MonthlyCharges", "label": "MonthlyCharges", "type": "number" }, { "key": "TotalCharges", "label": "TotalCharges", "type": "number" }, { "key": "Churn", "label": "Churn", "type": "string" } ], "rows": [ { "customerID": "7590-VHVEG", "gender": "Female", "SeniorCitizen": "0", "Partner": "Yes", "Dependents": "No", "tenure": "1", "PhoneService": "No", "MultipleLines": "No phone service", "InternetService": "DSL", "OnlineSecurity": "No", "OnlineBackup": "Yes", "DeviceProtection": "No", "TechSupport": "No", 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"No" }, { "customerID": "3605-JISKB", "gender": "Male", "SeniorCitizen": "1", "Partner": "Yes", "Dependents": "No", "tenure": "55", "PhoneService": "Yes", "MultipleLines": "Yes", "InternetService": "DSL", "OnlineSecurity": "Yes", "OnlineBackup": "Yes", "DeviceProtection": "No", "TechSupport": "No", "StreamingTV": "No", "StreamingMovies": "No", "Contract": "One year", "PaperlessBilling": "No", "PaymentMethod": "Credit card (automatic)", "MonthlyCharges": "60", "TotalCharges": "3316.1", "Churn": "No" }, { "customerID": "6894-LFHLY", "gender": "Male", "SeniorCitizen": "1", "Partner": "No", "Dependents": "No", "tenure": "1", "PhoneService": "Yes", "MultipleLines": "Yes", "InternetService": "Fiber optic", "OnlineSecurity": "No", "OnlineBackup": "No", "DeviceProtection": "No", "TechSupport": "No", "StreamingTV": "No", "StreamingMovies": "No", "Contract": "Month-to-month", "PaperlessBilling": "Yes", "PaymentMethod": "Electronic check", "MonthlyCharges": "75.75", "TotalCharges": "75.75", "Churn": "Yes" }, { "customerID": "9767-FFLEM", "gender": "Male", "SeniorCitizen": "0", "Partner": "No", "Dependents": "No", "tenure": "38", "PhoneService": "Yes", "MultipleLines": "No", "InternetService": "Fiber optic", "OnlineSecurity": "No", "OnlineBackup": "No", "DeviceProtection": "No", "TechSupport": "No", "StreamingTV": "No", "StreamingMovies": "No", "Contract": "Month-to-month", "PaperlessBilling": "Yes", "PaymentMethod": "Credit card (automatic)", "MonthlyCharges": "69.5", "TotalCharges": "2625.25", "Churn": "No" }, { "customerID": "0639-TSIQW", "gender": "Female", "SeniorCitizen": "0", "Partner": "No", "Dependents": "No", "tenure": "67", "PhoneService": "Yes", "MultipleLines": "Yes", "InternetService": "Fiber optic", "OnlineSecurity": "Yes", "OnlineBackup": "Yes", "DeviceProtection": "Yes", "TechSupport": "No", "StreamingTV": "Yes", "StreamingMovies": "No", "Contract": "Month-to-month", "PaperlessBilling": "Yes", "PaymentMethod": "Credit card (automatic)", "MonthlyCharges": "102.95", "TotalCharges": "6886.25", "Churn": "Yes" }, { "customerID": "8456-QDAVC", "gender": "Male", "SeniorCitizen": "0", "Partner": "No", "Dependents": "No", "tenure": "19", "PhoneService": "Yes", "MultipleLines": "No", "InternetService": "Fiber optic", "OnlineSecurity": "No", "OnlineBackup": "No", "DeviceProtection": "No", "TechSupport": "No", "StreamingTV": "Yes", "StreamingMovies": "No", "Contract": "Month-to-month", "PaperlessBilling": "Yes", "PaymentMethod": "Bank transfer (automatic)", "MonthlyCharges": "78.7", "TotalCharges": "1495.1", "Churn": "No" }, { "customerID": "7750-EYXWZ", "gender": "Female", "SeniorCitizen": "0", "Partner": "No", "Dependents": "No", "tenure": "12", "PhoneService": "No", "MultipleLines": "No phone service", "InternetService": "DSL", "OnlineSecurity": "No", "OnlineBackup": "Yes", "DeviceProtection": "Yes", "TechSupport": "Yes", "StreamingTV": "Yes", "StreamingMovies": "Yes", "Contract": "One year", "PaperlessBilling": "No", "PaymentMethod": "Electronic check", "MonthlyCharges": "60.65", "TotalCharges": "743.3", "Churn": "No" }, { "customerID": "2569-WGERO", "gender": "Female", "SeniorCitizen": "0", "Partner": "No", "Dependents": "No", "tenure": "72", "PhoneService": "Yes", "MultipleLines": "No", "InternetService": "No", "OnlineSecurity": "No internet service", "OnlineBackup": "No internet service", "DeviceProtection": "No internet service", "TechSupport": "No internet service", "StreamingTV": "No internet service", "StreamingMovies": "No internet service", "Contract": "Two year", "PaperlessBilling": "Yes", "PaymentMethod": "Bank transfer (automatic)", "MonthlyCharges": "21.15", "TotalCharges": "1419.4", "Churn": "No" }, { "customerID": "6840-RESVB", "gender": "Male", "SeniorCitizen": "0", "Partner": "Yes", "Dependents": "Yes", "tenure": "24", "PhoneService": "Yes", "MultipleLines": "Yes", "InternetService": "DSL", "OnlineSecurity": "Yes", "OnlineBackup": "No", "DeviceProtection": "Yes", "TechSupport": "Yes", "StreamingTV": "Yes", "StreamingMovies": "Yes", "Contract": "One year", "PaperlessBilling": "Yes", "PaymentMethod": "Mailed check", "MonthlyCharges": "84.8", "TotalCharges": "1990.5", "Churn": "No" }, { "customerID": "2234-XADUH", "gender": "Female", "SeniorCitizen": "0", "Partner": "Yes", "Dependents": "Yes", "tenure": "72", "PhoneService": "Yes", "MultipleLines": "Yes", "InternetService": "Fiber optic", "OnlineSecurity": "No", "OnlineBackup": "Yes", "DeviceProtection": "Yes", "TechSupport": "No", "StreamingTV": "Yes", "StreamingMovies": "Yes", "Contract": "One year", "PaperlessBilling": "Yes", "PaymentMethod": "Credit card (automatic)", "MonthlyCharges": "103.2", "TotalCharges": "7362.9", "Churn": "No" }, { "customerID": "4801-JZAZL", "gender": "Female", "SeniorCitizen": "0", "Partner": "Yes", "Dependents": "Yes", "tenure": "11", "PhoneService": "No", "MultipleLines": "No phone service", "InternetService": "DSL", "OnlineSecurity": "Yes", "OnlineBackup": "No", "DeviceProtection": "No", "TechSupport": "No", "StreamingTV": "No", "StreamingMovies": "No", "Contract": "Month-to-month", "PaperlessBilling": "Yes", "PaymentMethod": "Electronic check", "MonthlyCharges": "29.6", "TotalCharges": "346.45", "Churn": "No" }, { "customerID": "8361-LTMKD", "gender": "Male", "SeniorCitizen": "1", "Partner": "Yes", "Dependents": "No", "tenure": "4", "PhoneService": "Yes", "MultipleLines": "Yes", "InternetService": "Fiber optic", "OnlineSecurity": "No", "OnlineBackup": "No", "DeviceProtection": "No", "TechSupport": "No", "StreamingTV": "No", "StreamingMovies": "No", "Contract": "Month-to-month", "PaperlessBilling": "Yes", "PaymentMethod": "Mailed check", "MonthlyCharges": "74.4", "TotalCharges": "306.6", "Churn": "Yes" }, { "customerID": "3186-AJIEK", "gender": "Male", "SeniorCitizen": "0", "Partner": "No", "Dependents": "No", "tenure": "66", "PhoneService": "Yes", "MultipleLines": "No", "InternetService": "Fiber optic", "OnlineSecurity": "Yes", "OnlineBackup": "No", "DeviceProtection": "Yes", "TechSupport": "Yes", "StreamingTV": "Yes", "StreamingMovies": "Yes", "Contract": "Two year", "PaperlessBilling": "Yes", "PaymentMethod": "Bank transfer (automatic)", "MonthlyCharges": "105.65", "TotalCharges": "6844.5", "Churn": "No" } ], "meta": { "title": "Telco Customer Churn (IBM Dataset) - Free Download", "description": "7,043 telecom customers with demographics, account information, and service subscriptions, labelled by whether they churned. A standard benchmark for churn prediction. Contains 7043 records. Download in Excel, CSV, PDF formats.", "seo_title": "Telco Customer Churn (IBM Dataset) | ListBase", "seo_description": "Download Telco Customer Churn (IBM Dataset) — 7043 records. Available in Excel, CSV, PDF formats.", "key_takeaways": [ "Contains 7043 records / 21 fields", "Available for free download in Excel, CSV, and PDF formats", "Data sourced from: https://github.com/plotly/datasets" ] } }